Front Desk Agent at Marriott - UAE
"Job Description:
-Process all guest check-ins by confirming reservations, assigning room, and issuing and activating room key.-Process all payment types such as room charges, cash, checks, debit, or credit.
-Process all check-outs including resolving any late and disputed charges. Answer, record, and process all guest calls, messages, requests, questions, or concerns.
-Coordinate with Housekeeping to track readiness of rooms for check-in.
-Communicate parking procedures to guests/visitors and dispatch bell staff or valet staff as needed.
-Supply guests with directions and information regarding property and local areas of interest.
-Run daily reports (number of arrivals, departures), identify any special requests, and check reports for accuracy.
-Complete designated cashier and closing reports in the computer system.
-Cash guests' personal checks and traveler's checks. Count bank at the beginning and end of shift. Balance and drop receipts according to Accounting specifications.
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